Help · after setup
These are the questions parents send to support once Gardion is already installed. If there is a message on your screen, look for its wording on this page.
On screen"Phone offline for more than a day" or "Offline"
Most often Gardion Kids has been stopped, and after a force stop Android won't let the app start on its own. Open Gardion Kids on your child's phone: the app checks its permissions and shows which ones are missing. Commands you sent in the meantime aren't lost. They wait in a queue and run when the phone comes back online.
This happens when the phone's firmware unloads the app in the background: when the app is stopped, Android also removes its accessibility permission. Your child's phone needs two settings: no battery restrictions and auto-start. On Xiaomi, TECNO, Huawei, OPPO and realme, Gardion Kids shows a separate hint for that brand's system during setup. Step-by-step paths for specific brands are in the guides for Xiaomi and for TECNO and Infinix.
On screen"Protection incomplete: the phone may sleep the app"
The no-battery-restrictions permission hasn't been granted on your child's phone. Limits and locks still work for now. But over time Android will stop the app in the background. Open Gardion Kids on your child's phone, go to the No battery restrictions step and choose "Unrestricted" or "Do not optimise" on the next Android screen.
On Xiaomi, tap Allow. The Xiaomi list with No restrictions lifts MIUI restrictions, and the Android permission stays ungranted after it.
On screenthe switch is marked as a restricted setting
Android 13 and later protects apps installed outside an app store this way. Open the App info page for Gardion Kids in the phone's settings, tap the three dots in the top right corner and choose Allow restricted settings. Then go back to accessibility: the switch becomes active.
The parent app shows this message when you tap Lock and the setup wizard on your child's phone hasn't been completed. Open Gardion Kids on your child's phone and go through the remaining steps: the app shows which permissions are missing. Once setup is complete, you can lock the phone from yours.
On the PIN screen, tap Forgot the PIN. The recovery code is in the parent panel: open gardion.ru on your own phone or computer and find this device. Each device has its own code. If the phone has never been online, it doesn't have the code yet: connect it to the internet and open the app again.
Someone entered the parent PIN on your child's phone and removed the lock. If neither you nor another adult in the family did it, your child knows the code. Change the PIN in the parent app settings. The time of the event is shown in the feed.
Device admin is turned off on your child's phone, and while it is off, Gardion Kids can be uninstalled without you knowing. Open Gardion Kids on your child's phone and turn on device admin. The app opens the system screen where you confirm it.
Delete the device from the list in the parent panel. The phone receives a command: it lifts the locks, turns off admin rights and opens the uninstall screen. A phone that is switched off runs the command the next time it starts. You can't uninstall it from the phone itself. The phone can't tell you apart from your child and keeps everyone away from the uninstall screen. More on the removing Gardion page.
If the device is offline, lock, pause and other commands wait in a queue and apply once it's back online. The panel shows how long each device has been offline. When the device is online and the command still didn't work, write to us. We'll need the phone model, the Android version and a screenshot.
Write to us from Support requests in the parent app, at app@gardion.io or on Telegram. Include the phone model, the Android or Windows version and a screenshot.
app@gardion.io@GardionSupportBotQuestions before you buy are in the FAQ
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