Gardion Terms of Service

Version: 1.4

Date: 22 September 2026

Provider: the Gardion team (the "Provider"). Contact: app@gardion.io.

These Terms govern your use of Gardion. Registering an account or paying for the service means you accept them in full. The selling entity for paid plans is named at checkout, together with the invoice and the receipt.

1. Subject

1.1. The Provider gives the Customer (an individual who is the parent or legal guardian of a minor) access to the Gardion system for supervising a child's devices: screen-time accounting, app restrictions, GPS tracking, geofences and emergency alerts.

1.2. The service consists of:

• The parent web dashboard
• An agent for the child's device (Windows and/or Android)
• Cloud infrastructure (servers, database, push notifications)

1.3. The service is sold as an annual payment with no automatic renewal (see section 4).

2. Who may use the service

2.1. The Customer must be an adult (18 or over) and must be:

• The parent of a minor child, or
• A legal guardian, or
• Another person with a lawful right to supervise a minor's device

2.2. The service is not intended for and must not be used for:

• Monitoring a spouse, partner or former spouse
• Monitoring any adult without their consent
• Industrial espionage or gathering corporate information
• Any unlawful purpose

2.3. Using the service for the purposes listed in 2.2 is a breach of these Terms and grounds for immediate suspension of the account without refund, and for handing materials to law-enforcement authorities.

3. Registration and account

3.1. Registration requires a valid email address and a password of at least 8 characters. The Customer confirms that the details provided are accurate.

3.2. The Customer is responsible for keeping their credentials safe. A password leak caused by the Customer is not grounds for a refund.

3.3. One account covers one household. Sharing access with third parties or using the account for commercial activity is not permitted.

3.4. The Provider may require email confirmation within 24 hours of registration.

4. Plans and payment

4.1. Plans are published at https://gardion.io/pricing/. As at the effective date of these Terms:

4.2. Trial period: 14 days free on first registration. When the trial ends, access falls back to the Free plan until payment is made.

4.3. The payment method is chosen at checkout. Through lava.top, which acts as the Provider's payment agent, you pay in US dollars by a Visa or Mastercard card issued outside Russia. Through YooKassa (NBCO YooMoney JSC), you pay in Russian roubles by a card issued by a Russian bank or through SBP, Russia's Faster Payments System.

4.4. There is no subscription: payment is one-off, there is no automatic renewal and the card is not stored. When the paid period ends, access to paid features is suspended, data is kept for 30 days, and renewal is entirely your decision.

4.5. Prices may change. We give 30 days' notice by email. The price of a period already paid for does not change until that period ends.

5. Refunds

5.1. Full refund within 14 days: the Customer may request a full refund within 14 days of the first payment. Send the request to app@gardion.io. Refunds are processed within 7 working days.

5.2. No refund is given if:

• More than 14 days have passed since the first payment
• The account was suspended for a breach of these Terms
• The request is made without confirming the identity of the account holder

6. Consent to processing a minor's data

6.1. The agent may only be installed on a child's device after the parent explicitly confirms:

• That they are the child's parent or guardian
• That the child is under 18 (typically 6 to 14)
• That they have read the Privacy Policy
• That they consent to the processing of the minor's personal data

6.2. If the child is 10 or older, the parent additionally confirms that the child has been informed that supervision software is being installed.

6.3. Hidden installation, without the knowledge of a child aged 10 or over, is a breach of these Terms.

7. What we guarantee and what we do not

7.1 We guarantee

• Server uptime of at least 99.5% per month (about 3.6 hours of downtime a month)
• The integrity of your data under normal operation
• A support response within 48 hours on working days
• Compliance with 152-FZ and other applicable Russian law

7.2 We do not guarantee

• That the software cannot be bypassed. A technically capable teenager can defeat individual functions, for example by physically switching the device off, using someone else's device, or restoring the system
• Compatibility with every mobile device. Android 8 and above (API 26+) and Windows 10/11 are supported.
• Operation without an internet connection. Offline, the agent runs with reduced functionality.
• Legal protection in disputes with a child or another parent. That is a family matter and outside our responsibility.

8. Limitation of liability

8.1. The Provider is not liable for:

• Direct or indirect losses arising from temporary unavailability of the service
• Actions of the Customer or of third parties using the account
• The content a child reaches through permitted applications
• A child's psychological state in connection with being supervised
• Cases where a child bypassed the supervision system

8.2. The maximum compensation for any claim is the amount the Customer paid for the period in which the claim arose, and in any event no more than the amount paid for one year on the highest plan.

9. Intellectual property

9.1. All exclusive rights to the Gardion software, website, documentation and design belong to the Provider.

9.2. The Customer receives a non-exclusive licence, limited to the paid period, to use the service for personal, non-commercial purposes.

9.3. The following are prohibited:

• Decompiling, disassembling or otherwise extracting the source code
• Creating derivative products
• Using the service to build a competing product
• Removing or modifying protection mechanisms

10. Termination

10.1. The Customer may stop using the service at any time through Delete account.

10.2. The Provider may suspend an account without refund where there is:

• A breach of these Terms, in particular section 2.2 on monitoring a person outside the Customer's care
• An attempt at hacking, reverse engineering or defeating protection
• Fraudulent payment activity
• Non-payment for more than 30 days after suspension

10.3. After an account is deleted, data is erased within 30 calendar days.

11. Governing law and disputes

11.1. Paid plans on gardion.io are sold through lava.top or YooKassa (see 4.3). The seller is named at checkout and on the receipt.

11.2. Purchases made through gardion.ru are governed by the Terms published there. Disputes are settled by negotiation first; write to app@gardion.io.

11.3. A written claim must be submitted first. We respond to claims within 30 days.

12. Changes

12.1. The Provider may amend these Terms. We give 14 days' notice by email and by a banner in the dashboard.

12.2. Continuing to use the service after a change takes effect means you accept the new Terms.

12.3. If a change materially worsens the Customer's position, the Customer may terminate the agreement.

13. Contact

• Email: app@gardion.io
• Website: https://gardion.io