Gardion
refunds

Refunds

A plan is paid once for a year. If Gardion is not for you, you get your money back.

0–14
days after payment

We return the whole amount and do not ask why. The money goes back the same way you paid, within 7 working days.

15+
days after payment

We refund the unused days when we cannot deliver the service through our own fault. The amount is proportional to the time left.

How to request a refund

  1. 1Write to app@gardion.io from the address your account is registered to.
  2. 2Give the date and the amount of the payment. You do not need an order number; we will find the payment ourselves.
  3. 3We reply within one working day, and the money arrives within 7 working days.
Email app@gardion.io

When there is no refund

  • More than 14 days have passed since the first payment and the service is working.
  • The account was suspended for a breach of the Terms, above all for monitoring a person who is not in your care.
  • The request came from an address unrelated to the account and we could not confirm the account holder.

Try it for free first

The first 14 days after signup are full access with no card. Paying is optional: after two weeks you can stay on the free plan.

These rules are section 5 of our Terms of Service. Plans and how payment works are on the pricing page.