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refunds

Refunds

A plan is paid up front for the whole period: a year, or a month for Premium. If Gardion is not for you, you get your money back.

0–14
days after payment

We return the whole amount and do not ask why. The money goes back the same way you paid, within 7 working days.

15+
days after payment

No refund. Your plan runs to the end of the paid year, and whether to renew is up to you.

How to request a refund

  1. 1Write to app@gardion.io from the address your account is registered to.
  2. 2Give the date and the amount of the payment. You do not need an order number; we will find the payment ourselves.
  3. 3We reply within one working day, and the money arrives within 7 working days.
Email app@gardion.io

When there is no refund

  • More than 14 days have passed since the first payment.
  • The account was suspended for a breach of the Terms, above all for monitoring a person who is not in your care.
  • The request came from an address unrelated to the account and we could not confirm the account holder.

Try it for free first

The first 14 days after signup are full access. After two weeks you can stay on the free plan.

These rules are section 5 of our Terms of Service. Plans and how payment works are on the pricing page.